Mission

At At Home+, we understand how important privacy is to our members. We have created this online Privacy and Security Policy to demonstrate our commitment to protecting your privacy while you are on the At Home+ website or while you are enrolling using At Home+ online form and to providing you with a secure and enjoyable member experience.

Our mission is to adhere to policies that help to prevent unauthorized use of your personal information; to maintain the accuracy of the information provided; and to protect the privacy of your personal information through the use of secure servers and encryption devices. The intent of this statement is to answer your questions about our online privacy and security policy.

By using our website and/or by enrolling using our online enrolment form, you consent to the collection, and use of information as it is disclosed in this Privacy and Security Policy statement. If you do not agree we ask that you do not use our site and/or that you do not enrol online.

Who is collecting the information?

At Home+ is marketed and distributed by Coverdell Canada Corporation, a leading marketing solutions company. The information you provide while enrolling using At Home+ online form and/or while using the At Home+ and/or as a member of At Home+ is collected by Coverdell Canada Corporation.

What Personal Information is collected?

We gather most of our information directly from you. Personal information is information that identifies you as an individual ("Personal Information"). We collect information that you expressly provide when you enrol in At Home+ including your name, mailing address, e-mail address, and some other unique personal identifier that we can use to confirm sales and billing information (e.g. city of birth or mother's maiden name). Occasionally, we may request other Personal Information from you that may be used by our Member Savings department to confirm enrolment, update your account or confirm your order. From time to time, we may offer you optional surveys that may ask you for your opinions or demographic data (e.g. age and gender) so that we can improve our program and offerings.

Knowledge and Consent

At Home+ collects Personal Information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your Personal Information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the Personal Information and your reasonable expectations in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact our Privacy Officer at 1-866-847-1935 or membersavings@athomeplus.ca. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

What are Cookies and are they used on the At Home+ Website?

"Cookies" are helpful pieces of information about you that a website places in the browser directory of your computer’s hard disk. A cookie is a small piece of information that a website can store on your web browser and later retrieve. Through the use of these cookies, our web server may collect the Internet Protocol (IP) address and the domain name you used to access this website, the type and version of web browser and operating system you are using, the number, duration and frequency of visits to our website and the website you came from and visit next. At Home+ does not link, share or associate the contents of the session cookie with any other information in a way that would enable the identification of visitors to our website nor do we track or link together multiple visits by any single user over time. This information is used by us for analytical and statistical purposes. Server log information is also analysed by us in order to improve our website and to customize the website for users. Cookies can make your return visits to the website more convenient. They are used to do the "record keeping" that allows a computer to remember who you are when you visit the site. The cookie cannot be read by any website other than the one that set up the cookies. Cookies are not required to utilize the site, however, turning on cookies will make your online experience more personal and more enjoyable. You should be aware that some browsers can be set to reject all cookies. If a user chooses to modify a browser in this manner, the pages of our website will continue to function properly, however, you will have to enter your user identification number each time you visit our website. In addition, from time to time, server logs may be reviewed for security purposes; for example, to detect unauthorized activity on our website. In such cases, server log data, containing IP addresses, would be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities. As noted above, the technical and statistical information that is automatically collected through the use of cookies whenever you visit At Home+ is used to help us improve the site and the member experience.

Where will my Personal Information be stored?

Generally, all of the Personal Information that we possess about each of our members is stored in electronic format and is accessible from our Montreal office located at 1801, McGill College Avenue, 8th Floor, Montreal, Qc, H3A 2N4. Where members choose to take advantage of certain benefits which involve the registration of the member's important document information (i.e., credit card and bank account numbers and passwords, passport numbers, etc.), we also maintain a physical file under the member's name containing this information at our Montreal office.

How do we use the information collected?

We use the Personal Information you provide to service your membership. For example, we request your mailing address so we know where to send the merchandise certificates, gift cards and other benefits that you may purchase, and any other information you may request. We also may send you additional membership information such as updates about our program and special offers. We use your credit card information to bill you for the membership fee and any additional benefits you may purchase. We use your e-mail address to notify you of program updates, special offers and promotions.If you prefer not to receive notification of future marketing offers from us, simply visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you wish to remove from our list. Alternatively, you may contact us at 1-866-847-1935 or mail us at 1801, McGill College Avenue, 8th Floor, Montreal, Qc, H3A 2N4 in order to remove your name from our promotional mailing list

If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your Personal Information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates (namely, financial institutions, credit card issuers, national brand name providers and retailers in healthcare, insurance, travel, entertainment, shopping, personal security, and home improvement), including by means of direct marketing. We may also disclose your name and mailing address to these affiliates and/or third party business associates so that they can send you promotional materials directly.

Who will have access to my Personal Information?

All our members' files are identified under the designation "Member File", and can be accessed only by our personnel, agents and mandataries, including any third party service providers with whom we have a marketing or telemarketing contract. We may share Personal Information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These services providers are prohibited from using your Personal Information for any purpose other than to provide this assistance and are required to protect Personal Information disclosed by us and to comply with the general privacy principles described in this Privacy Policy.

Do we disclose Personal Information to third parties?

Except with your consent, we will not sell, license, trade or rent your Personal Information to or with others.

We may disclose your Personal Information when required or authorized by law regulation, search warrant, subpoena or court order.

As we continue to develop our business, we may buy or sell assets. In such transactions, customer information is generally one of the transferred business assets. We reserve the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Coverdell Canada Corporation or of any of the business or assets or shares of Coverdell Canada Corporation or a division thereof in order for you to continue to receive the same or similar products and services from the third party.

How may I access my Personal Information?

Except for certain exceptions specified by applicable privacy legislation, you have the right, through a written request, to access the Personal Information contained in your file and request that any inaccurate information be corrected or obsolete information deleted. Such written requests should be made to Coverdell Canada Corporation, 1801, McGill College Avenue, 8th Floor, Montreal, Qc, H3A 2N4. To ensure that the Personal Information contained in your file is up to date and accurate, members must inform us without delay of any change in the information that you provided to us.

How does At Home+ secure member information?

We work to protect the security of your Personal Information during transmission by using Secure Socket Layer (SSL). When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This serves to protect your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. You will see a small key or padlock in the bottom right corner of your browser if you are using Netscape or Microsoft browsers, indicating that your transaction is secure. In addition, we meet all of the stringent requirements of the Verisign^TM security seal for all online transactions.

Internal access to member information is protected and can only be accessed by password. We also contract with industry experts to institute and review web security on a periodic basis.

Do these same policies apply to third party websites that I access through At Home+?

No. The Privacy and Security Policy appearing on this website relates to the At Home+ program. You will notice that our website may contain links to other sites such as our benefit providers. We cannot be responsible for the privacy and security practices of other websites that you may access through our site, even if displayed within a frame on our site. As an online consumer, you should always review a particular site's privacy and security policies when linking to that site before revealing any Personal Information to that site.

How does At Home+ update its Privacy and Security Policy?

We reserve the right to modify this Privacy and Security Policy statement at anytime without notice. The Privacy and Security Policy statement posted at any time or from time to time via this website shall be deemed to be the Privacy and Security Policy statement then in effect.

How do I contact At Home+ website?

In the event that you have any questions about At Home+'s Privacy and Security Policy or if you have reason to believe that At Home+ may have failed to adhere to this Policy statement, you may contact our Privacy Officer at 1-866-847-1935. All other inquiries should be directed to our Customer Relations Officer by mail at 1801, McGill College Avenue, 8th Floor, Montreal, Qc, H3A 2N4.

You can help us maintain the accuracy of your Personal Information by notifying us of any changes to this information. You may contact us in any one of the following ways to request access to or correction or update of your Personal Information:

E-mail: membersavings@athomeplus.ca
Send Mail: Privacy Officer, Coverdell Canada Corporation, 1801, McGill College Avenue, 8th Floor, Montreal, Qc, H3A 2N4.
Telephone: 1-866-847-1935